For each order placed, by estimation it takes 3-5 days to arrive.

For each order placed, by estimation it takes 3-5 days to arrive.

Frequently Asked Questions

How to perform a purchase on the site?

To perform a purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “View cart” to cancel any product from your cart and click “Checkout” to proceed your payment for the products.
  3. You’ll reach a log in page where you need to log in your account using your Username and Password. If you don’t hove an account created yet, you need to register an account before you proceed your payment.
  4. You’ll need to confirm your billing & shipping address then click “place order” button.
  5. Next you’ll need to check your contact information and choose your payment method then click “pay RMXX” button to complete the order.

What are the payment methods available?

http://shop.hyperack.com.my/ offers various kind of Payment Methods

We accept payment via Senang Pay for website orders.

Senang Pay supports credit/debit card, online banking payment in Malaysia, eWallet (TnG and Boost).

If you prefer to use Cash Deposit, you may place order with us here (Facebook order).

Cash on delivery service only available for order above 3units and above within Klang Valley area.

How to change my account personal information and shipping address?

Log in your account  → Click on “My Account”  → Click on “Addresses” → Edit your account information and Shipping address here.

I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Can I cancel an existing order that have been made?

Yes, only if the order is still on pending status.
–  Please send an email to our customers service email at  e-commerce@hyperack.com.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

– Order cancellation after payment made or in shipping or shipped is not allowed.

What is the product's transaction currency?

All products transaction currency will be done in RINGGIT MALAYSIA (MYR).

How long does the delivery usually takes?

Delivery usually will takes about 3 working days to 5 working days.

I still have doubts!

Sorry that we’re unable to clear your doubts. Please kindly send us a message via Facebook, Messenger, Whatsapp or send us an email to e-commerce@hyperack.com.my for us to clear your doubts.

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